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Signing Up for PHI Direct

Exploring PHI Direct for your furry companion? Start here.

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Common Questions

These are some of the most common questions we receive about enrolling in PHI Direct or being a PHI Direct member.

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Your Policy

Learn more about how to update your pet's information and coverage details like how to change your annual policy limit.

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Claims

What's the claims process like for PHI Direct? How to file a claim and how to help your claim get processed as quickly as possible.

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Rates & Payments

All things rates and payments, including things like how to update your billing information and how are premium prices determined.

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New-Condition Coverage

Everything you need to know about PHI Direct's budget-friendly new-condition coverage.

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Technology and Support

Not receiving emails? Receiving too many emails? All things technology and support.

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Renewal

Unsure what happens when your pet insurance policy renews? Is there any action you need to take? Review members' frequently asked renewal questions.

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