Go fetch your records!
Yes! You will need to submit your pet’s complete veterinary medical records and health history. While you can submit your records anytime before or when you submit your first claim, we encourage you to get your medical records to us early to ensure a speedy claim review. This can help the process go smoother when you file a claim as missing information can cause a delay.
To send us your pet’s records, simply ask your veterinarian(s) to email your records to claims@phidirect.com. Please note we will need medical records from all clinics where your pet has been seen.
By keeping your pet’s health history on file, we can ensure that your claims are handled quickly and smoothly and without unnecessary delays.
Important note: your pet must have had a complete wellness exam performed by a licensed veterinarian in Canada or the U.S. in the last 12 months prior to enrollment. Learn more about our wellness exam requirements.