PHI Direct Help Center

Exploring PHI Direct for your furry companion? Start here.

These are some of the most common questions we receive about enrolling in PHI Direct or being a PHI Direct member.

Learn more about how to update your pet's information and coverage details like how to change your annual policy limit.

What's the claims process like for PHI Direct? How to file a claim and how to help your claim get processed as quickly as possible.

All things rates and payments, including things like how to update your billing information and how are premium prices determined.

Everything you need to know about PHI Direct's budget-friendly new-condition coverage.

Not receiving emails? Receiving too many emails? All things technology and support.

Unsure what happens when your pet insurance policy renews? Is there any action you need to take? Review members' frequently asked renewal questions.