Not receiving our emails? Here’s how to fix that!
There are a few reasons why you may not be receiving emails from us. We may have had a technical issue on our end or have the incorrect email address for you! Here are a few common reasons emails don’t send:
- Hard Bounce: the email we have on file has a permanent error. You will need to work with your email service provider to understand why your email is being considered a hard bounce.
- Soft Bounce: your inbox may be full or there is a server problem. This issue is usually temporary.
- Incorrect Email Address: sometimes we see an address with a minor misspelling, such as “@gmail.con” instead of “.com.”
- Unsubscribed: If you’ve unsubscribed from all communications, you may not receive important updates about your membership. If you are a PHI Direct member but are uninterested in marketing communications, please find a past email from us and click ‘update your email preferences’ in the footer. You can then unsubscribe from all subscription types except for ‘PHI Direct Members.’
Whether you’re a member or just a pet guardian exploring PHI Direct as a pet insurance option, email our team at care@phidirect.com to update your email address with us if you’re concerned you’re not receiving emails you should. We’ll get it sorted so you can stay connected with us!