company logo
PHI Direct Help Center
  • Go to the PHI Direct website
  • Feedback Form
Claims
  • Signing Up for PHI Direct
  • Common Questions
    • Wellness Exam
  • Your Policy
    • Location Change
    • Deductible
  • Claims
  • Rates & Payments
  • New-Condition Coverage
  • Technology and Support
  • Renewal
      Back to home
      1. PHI Direct Help Center
      2. Claims
      • Signing Up for PHI Direct
      • Common Questions
        • Wellness Exam
      • Your Policy
        • Location Change
        • Deductible
      • Claims
      • Rates & Payments
      • New-Condition Coverage
      • Technology and Support
      • Renewal

      Claims

      What's the claims process like for PHI Direct? How to file a claim and how to help your claim get processed as quickly as possible.
      • How do I submit a claim?
      • How long will it take to be reimbursed for my claim?
      • How will I get reimbursed for my claims?
      • What do I need to do before I submit a claim?
      • How do I know if my pet has any pre-existing conditions?
      • Can my vet’s office send in my claim?
      PHI Direct Help Center | © 2025 All rights reserved. PHI Direct Pet Health Insurance policies are underwritten by Accelerant Insurance Company of Canada (formerly Omega General Insurance Company) or GPIC Insurance Company, and are sold and distributed by Canada Pet Health Insurance Services, Inc. dba PHI Direct, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2. PHI Direct is available in all provinces and territories, excluding Quebec. PHI Direct, the PHI Direct Design, "Fluff-free Pet Health Insurance" and related words and slogans are trademarks used under license. To verify your underwriter, please consult the declaration page of your policy or contact us at 1.855.600.7072.
      • facebook_social_link_icon_alt_text
      • instagram_social_link_icon_alt_text
      • linkedin_social_link_icon_alt_text
      • Go to the PHI Direct website
      • Feedback Form
      • Privacy Policy
      • Terms of Use & Regulatory