company logo
PHI Direct Help Center
  • Go to the PHI Direct website
  • Feedback Form
Common Questions
  • Signing Up for PHI Direct
  • Common Questions
    • Wellness Exam
  • Your Policy
    • Location Change
    • Deductible
  • Claims
  • Rates & Payments
  • New-Condition Coverage
  • Technology and Support
  • Renewal
      Back to home
      1. PHI Direct Help Center
      2. Common Questions
      • Signing Up for PHI Direct
      • Common Questions
        • Wellness Exam
      • Your Policy
        • Location Change
        • Deductible
      • Claims
      • Rates & Payments
      • New-Condition Coverage
      • Technology and Support
      • Renewal

      Common Questions

      These are some of the most common questions we receive about enrolling in PHI Direct or being a PHI Direct member.
      • What’s covered with a PHI Direct policy?
      • What is not covered with a PHI Direct policy?
      • Does PHI Direct cover dental?
      • Do you cover exam fees?
      • Where can I read the sample policy?
      • Which veterinarians use PHI Direct? Can I go to any vet?

      Wellness Exam

      • Do I have to get a wellness exam for my pet by a vet clinic in Canada prior to enrolling?
      PHI Direct Help Center | © 2025 All rights reserved. PHI Direct Pet Health Insurance policies are underwritten by Accelerant Insurance Company of Canada (formerly Omega General Insurance Company) or GPIC Insurance Company, and are sold and distributed by Canada Pet Health Insurance Services, Inc. dba PHI Direct, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2. PHI Direct is available in all provinces and territories, excluding Quebec. PHI Direct, the PHI Direct Design, "Fluff-free Pet Health Insurance" and related words and slogans are trademarks used under license. To verify your underwriter, please consult the declaration page of your policy or contact us at 1.855.600.7072.
      • facebook_social_link_icon_alt_text
      • instagram_social_link_icon_alt_text
      • linkedin_social_link_icon_alt_text
      • Go to the PHI Direct website
      • Feedback Form
      • Privacy Policy
      • Terms of Use & Regulatory