Which veterinarians use PHI Direct? Can I go to any vet?

You can visit any licensed vet in Canada or the U.S.

With PHI Direct, you have the freedom to choose any licensed veterinarian in Canada or the U.S. — no need to worry about in-network providers or insurance acceptance. 


Here’s how it works:

  • Visit Any Vet: Take your pet to any licensed veterinarian for treatment of an accident or illness.
  • Pay Directly: Pay the vet’s fees at the time of the visit while checking out.
  • Submit a Claim: Send your claim and invoice to us for reimbursement.
  • Get Paid Back: Receive your reimbursement for eligible costs and get back to focusing on your pet’s health!

Enjoy the flexibility and convenience of choosing the best care for your pet without the hassle of network restrictions.