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PHI Direct Help Center
  • Go to the PHI Direct website
  • Feedback Form
Your Policy
  • Signing Up for PHI Direct
  • Common Questions
    • Wellness Exam
  • Your Policy
    • Location Change
    • Deductible
  • Claims
  • Rates & Payments
  • New-Condition Coverage
  • Technology and Support
  • Renewal
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      1. PHI Direct Help Center
      2. Your Policy
      • Signing Up for PHI Direct
      • Common Questions
        • Wellness Exam
      • Your Policy
        • Location Change
        • Deductible
      • Claims
      • Rates & Payments
      • New-Condition Coverage
      • Technology and Support
      • Renewal

      Your Policy

      Learn more about how to update your pet's information and coverage details like how to change your annual policy limit.
      • How can I add an additional pet to my existing policy and receive the multi-pet discount?
      • How do I cancel my policy?
      • How do I update or edit my pet’s information?
      • How can I add a secondary owner to my pet’s policy and what permissions will they have?
      • Do you have a log-in or member portal?
      • Do I need to pay the annual deductible if I do not file any claims that year?
      • What are the waiting periods before my coverage begins?
      • Can I change my annual policy limit ($5,000 or $10,000) mid-year?

      Location Change

      • I’ve moved. What do I do now?

      Deductible

      • Is the deductible annual, per condition, or per claim?
      PHI Direct Help Center | © 2025 All rights reserved. PHI Direct Pet Health Insurance policies are underwritten by Accelerant Insurance Company of Canada (formerly Omega General Insurance Company) or GPIC Insurance Company, and are sold and distributed by Canada Pet Health Insurance Services, Inc. dba PHI Direct, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2. PHI Direct is available in all provinces and territories, excluding Quebec. PHI Direct, the PHI Direct Design, "Fluff-free Pet Health Insurance" and related words and slogans are trademarks used under license. To verify your underwriter, please consult the declaration page of your policy or contact us at 1.855.600.7072.
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